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Kerth Michael Y.

Tech-Savvy Ops Specialist | Your right hand for CRM, CS, and automation.

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Native

Professional Summary

I am a Operations Specialist who doesn’t just check boxes—I build the systems that keep them organized. With two years of high-volume support and escalation experience at a US-based real estate software company, I know how to manage complex CRMs, handle difficult customers, and ensure nothing falls through the cracks.

I am Lean Six Sigma certified and CompTIA ITF+ certified, which means I approach administrative work with a process-optimization mindset. I use AI tools, Zapier, and workflow automation to eliminate repetitive tasks, troubleshoot issues before they escalate, and keep your data clean and accurate.

Whether you need high-level customer support, rigorous CRM management, or someone to figure out the tech and automate the boring stuff, I take full ownership from start to finish. I am looking for a long-term partnership where I can be your true right hand—anticipating needs and making your operations run flawlessly.

Skills & Experience

Skills

Server Administration 6 Months to 1 Year
Account Executive > Microsoft 365 1-2 Years
Chat support Less than 6 Months
Appointment scheduling Less than 6 Months
- Customer Service 1-2 Years
Call Less than 6 Months
Case Management Less than 6 Months
CRM > Salesforce 1-2 Years
Genesys Cloud Less than 6 Months
Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management Less than 6 Months

Experience highlights

Contact Center Associate I / Customer Care Associate
Realpage, Inc · September/2024 – Present
Handled inbound leasing and maintenance calls for multifamily properties. Resolved escalated issues via Salesforce. Used Genesys Cloud, Salesforce, Microsoft 365, and property management CRMs.
Customer Service Representative
Sutherland · July/2024 – Present
Completed training in chat-based customer support and Salesforce CRM for sports streaming service. Account discontinued prior to go-live.
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