Skills
Project Management
10+ Years
Business Analysis
10+ Years
Strategic Planning
5-10 Years
Stakeholder Management
10+ Years
Experience highlights
Process Improvement Manager
MasTec Communications Group
·
January/2025
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/
Partner with cross-functional stakeholders to standardize enterprise processes supporting U.S. telecommunications operations, improving operational consistency, knowledge transfer, compliance, and execution through scalable SOPs, process documentation, and training solutions.
Tools: IBM Blueworkslive, Articulate 360, Donesafe, Microsoft Teams, Co-Pilot
Acquring Product Manager / Senior Manager
CTBC Bank Corp.
·
February/2024
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Present
Optimized the end-to-end merchant acquisition process through data-driven analysis, KPI dashboards, process improvements, and cross-functional collaboration, resulting in a 200% increase in merchant applications within three months.
Various Strategic and Transformation Roles
Globe Telecom, Inc.
·
May/2015
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Present
Progressed through increasingly strategic roles spanning commercial planning, market analysis, customer experience, business transformation, demand management, and process governance across Globe Telecom's MSME and enterprise businesses.
Executive Assistant
Shroff International Travel Care, Inc.
·
June/2014
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Present
Provided executive and operational support to senior leadership by managing business communications, schedules, documentation, and administrative operations. Coordinated internal and external stakeholders while supporting day-to-day business activities and improving organizational efficiency.
Fraud Analyst
American Express (Convergys Philippines)
·
September/2013
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Present
Protected customers and the business by investigating potentially fraudulent credit card transactions and assessing financial risk. Applied analytical thinking, sound judgment, and policy compliance to resolve complex fraud cases while maintaining a positive customer experience.
