Customer Service Specialist/Virtual Assistant/Appointment Setter

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Conversational

Professional Summary

Motivated, humble, professional

Skills & Experience

Skills

CRM Salesforce, Ms Excel, Canva, handles 100 calls per day, 5-10 Years

Experience highlights

Customer Service Specialist

Exl Service Inc. · August/2020 – Present

Assisting clients in making payments · Updating
profile and other changes on their insurance like dividend
option change, mode of payment and processing payments
using their own dividend · Process refund and reissue
check if it’s expired · Reviewing their insurance if its
updated, payments inquiry and status of their check request
· Inquiries about Tax and sending tax forms to clients
every year · Process loan request, process surrender
policy and status of cash surrender check

Customer Service Associate

Contexta Global · April/2017 – Present

Assisted customers with their queries and problems of
their trip · Transferred urgent calls to the required
departments · Providing possible options to customers if
there are changes of Trips · Providing updates of their
trips and tracking the carrier if delay

Customer Service representative

Techmahindra · February/2016 – Present

Processing Orders Assisting clients in registering new
account Product Inquiries Offering Sales

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