Experienced Claims & Customer Support Specialist | GoHighLevel Certified

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented professional with 10+ years in claims processing, customer support, data management, and QA across BPO and software services. Most recently a Medical Claims Processor in Bangkok, adjudicating insurance claims within strict SLAs while ensuring accuracy and compliance. Background also includes email support, technical troubleshooting, QA testing, and client account management, with a strong record of efficient issue resolution and documentation.

Recently completed GoHighLevel (GHL) certification training, gaining hands-on experience with CRM setup, funnel/pipeline building, and automation workflows through guided exercises. Eager to apply this in a virtual assistant or GHL support role.

Reliable, detail-driven, and communicative—comfortable working independently or in a team, and well suited for remote roles in administration, customer support, claims, or CRM management.

Skills & Experience

Skills

Data Entry 6 Months to 1 Year

Claims 1-2 Years

Customer Support ( EMAIL / VOICE) 5-10 Years

Functional Testing 1-2 Years

Root cause analysis 5-10 Years

Data Validation 5-10 Years

Client Communication 10+ Years

medical claims processing 1-2 Years

JIRA 2-5 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 10+ Years

Experience highlights

Medical Claims Processor

AWP SERVICES (THAILAND) CO. LTD. · July/2023 – Present

Processed and adjudicated medical insurance claims within SLAs by reviewing policy coverage and benefits. Investigated discrepancies, validated claim information, and collaborated with internal teams to resolve issues.

Email Support Representative

GEMANGO SOFTWARE SERVICES, INC. · February/2018 – Present

Managed high-volume email inquiries for product, service, and account concerns. Investigated software issues, provided troubleshooting solutions, and converted customer data files for system compatibility.

Junior QA Engineer

TALLECO.COM, INC. · December/2016 – Present

Performed functional and QA testing of job board integrations and posting processes. Identified errors, documented defects, and collaborated with development teams to validate fixes and improve system reliability.

Client Support Specialist

TALLECO.COM, INC. · July/2013 – Present

Managed client concerns involving job postings, account management, and pricing. Investigated account and integration issues, managed JIRA support tickets, and communicated proactively with clients.

Data Entry Specialist

TALLECO.COM, INC. · September/2012 – Present

Managed job-posting data across multiple platforms by reviewing, validating, and correcting information. Coordinated with external job boards to obtain pricing information and posting requirements.

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