Data Services Manager & Quality Assurance Specialist

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experience in data services, quality assurance, and project management. Skillful in analytics, reporting, CRM management, dashboard and SOP creation.

Skills & Experience

Skills

Project Management 1-2 Years

Data Entry 2-5 Years

Reporting & Analysis 1-2 Years

Quality Assurance & Call Monitoring 2-5 Years

CRM management 1-2 Years

Process Automation 6 Months to 1 Year

Email Managemant 1-2 Years

SOP Creation 1-2 Years

AI Prompting 1-2 Years

Experience highlights

Data Services Manager Level 1

Cloudstaff · August/2025 – Present

• Analyzed data sufficiency, lead-generation capacity, and client campaign performance ensuring 100% completion rate.
• Managed end-to-end campaign setup to support efficient and uninterrupted outbound operations.
• Creating weekly campaign analysis report.

Quality Assurance Specialist

Cloudstaff · December/2023 – Present

• Collaborated with client management in optimizing quality assurance processes to launch duplicate detection and bulk tagging feature that removed 20 minutes QA’s process turnaround time.
• Collaborated with QA’s management in creating performance dashboard that improves efficiency and precise decision-making on performance evaluation.

Client Success - Campaign Coordinator level 1

Cloudstaff · January/2023 – Present

• Coordinated the planning, implementation, execution, and optimization of client marketing campaigns.
• Collaborated with internal teams, including Client Success Managers (CSMs) and Quality Control (QC), to ensure campaign alignment and effectiveness.
• Served as the primary point of contact for clients, providing updates, resolving concerns, and maintaining strong client relationships.
• Ensured high-quality service, client satisfaction, and successful achievement of campaign objectives

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