Skills
Customer Support
10+ Years
Virtual Assistance
2-5 Years
Experience highlights
Virtual Assistant
The Property VA
·
August/2021
–
Present
Managed short-term rental listings, calendars, and reservations across Airbnb,
contactinfohChoose a plan to view contact info., and VRBO while providing end-to-end guest support from initial inquiry through post-stay follow-up. Handled booking changes, cancellations, and payment-related concerns, and coordinated closely with property owners and service providers to ensure smooth daily operations and high guest satisfaction.
Virtual Assistant
Upwork Philippines
·
January/2020
–
Present
Delivered remote customer support and administrative assistance to international clients by managing guest communications and booking inquiries across multiple platforms, processing refunds, rescheduling and issue escalations, and maintaining accurate CRM records and client documentation.
Customer Support & Training
EXL Service Philippines
·
March/2009
–
Present
Provided customer and technical support for life, non-life, health, and property & casualty insurance accounts, conducted training and knowledge transfer for new hires, and supported HIPAA, FMLA, and other compliance-driven processes.
Customer Service Representative
APAC Customer Service
·
June/2007
–
Present
Efficiently managed insurance eligibility verification, benefits assessment, and claim status tracking using electronic health records to ensure accuracy and reduce denials, while maintaining strong patient communication and compliance, resulting in faster processing times, lower denial rates, and improved patient satisfaction and financial outcomes.
Customer Service Representative
TeleTech
·
April/2005
–
Present
Managed insurance eligibility verification, benefits assessment, and claim status tracking using electronic health records to ensure accuracy and compliance, reduce claim denials, and improve processing times, while maintaining clear patient communication that supported higher satisfaction and positive financial outcomes.
