Experience highlights
Associates Customers Success Representative
Wells Fargo
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November/2023
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If I could think realistically and examine my skills, I would say that I did my best to showcase resiliency and dedication to my role by consistently achieving green metrics for both Average Handle Time and Quality Assurance scores.
Additionally, I'm proud to have achieved the perfect attendance in the second and third quarter of the year within the cluster. While this may seem like a small milestone to some, it represents a significant accomplishment for me.
Financial Account Fraud Officer
Acquire Bpo
·
November/2022
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Present
As a Fraud Officer, I successfully identified and prevented numerous fraudulent activities, reducing financial losses by over 30% in my first year. I developed and implemented advanced fraud detection strategies, significantly improving response times and accuracy in identifying suspicious transactions. Through collaboration with the other departments, I contributed to the resolution of several high-profile fraud cases, ensuring both legal and financial accountability.
Consumer and Community Banking Specialist
JP Morgan Chase and Co
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February/2017
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Present
As a Consumer and Community Banking Specialist, I consistently exceeded helping to drive both customer acquisition and retention. I played a key role in enhancing customer satisfaction by providing tailored financial solutions and proactive service, resulting in a positive customer feedback.
Client Service Specialist 2
Transworld System Incorporated
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March/2014
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Present
Provided exceptional client service by resolving inquiries promptly, leading into a customer satisfaction. Successfully streamlined office operations by implementing a new scheduling system, reducing appointment conflicts by improving overall efficiency. Managed administrative tasks, including document preparation and data entry, ensuring 100% accuracy and compliance with company policies.
