Lead Generation Specialist

Verified

$8/hr

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Outline

Looking for Part-Time work (5 hours/day) at $8/hour

High School Diploma

English proficiency Conversational

Professional Summary

B2B Lead Generation | Prospect Research Specialist | Data Enrichment | List Building

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years

Technical support 2-5 Years

Lead Generation Specialist 2-5 Years

LinkedIn Lead Generation Specialist 2-5 Years

CUSTOMER SERVICE ASSOCIATE FOR TRAVEL RESERVATIONS(HOTEL,CAR,FLIGHTS) 1-2 Years

B2B Software Support 1-2 Years

Apollo (Lead Sourcing & Enrichment) 2-5 Years

Experience highlights

Lead Generation Specialist

CoDev · January/2023 – /

• Perform data enrichment and lead prospecting using ZoomInfo, Apollo, Contact hidden, Contact hidden, and SignalHire.
• Identify target accounts and decision-makers across various industries, with a focus on software and tech sectors.
• Build and maintain segmented lead lists based on ICP (Ideal Customer Profile) standards.
• Verify contact information to ensure quality and high pipeline conversion.
• Collaborate with the Sales team to align lead criteria and campaign strategies.

Software Support Specialist

FMG Suite · January/2023 – Present

• Delivered accurate and timely customer support via phone, chat, and email.
• Assisted customers with website and marketing product inquiries.
• Managed escalated customer concerns and reported platform issues to development teams.
• Resolved tickets effectively, maintaining service quality and client satisfaction.
• Coordinated with internal teams to address customer-specific coding and technical requests.

Travel Consultant

AmexTravel · July/2021 – Present

• Planned and executed customized travel bookings using GDS systems (Sabre) and Voyager.
• Provided expert guidance on maximizing travel rewards and benefits for card members.
• Delivered exceptional customer service for Contact hidden clients.

Chat Support Representative

KGB Conduit Global · September/2019 – Present

• Provided real-time, text-based customer support for Verizon Post-pay Mobility customers.
• Handled account management, billing inquiries, technical support, and service changes.

Technical Support II / Help Desk Support

TeleTech- Telstra BigPond · July/2015 – Present

• Achieved 97% customer satisfaction rating.
• Managed remote troubleshooting, technician dispatch, and approximately 30 tickets daily.
• Delivered technical support for Telstra clients in Australia.

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