Skills
Personal lines Quoting & Carrier Support
2-5 Years
Admin & Operations
2-5 Years
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
CRM management
5-10 Years
outlook
5-10 Years
Regulatory Compliance
5-10 Years
Gmail
5-10 Years
Client Communication
10+ Years
Customer Support > Customer Service > Auto insurance
5-10 Years
Experience highlights
Personal Lines Specialist
Canyon State Insurance
·
May/2025
–
Present
Quoted personal auto and property policies using EZLynx. Managed full vehicle quoting workflow from lead intake through issuance. Processed homeowners, renters, and dwelling fire quotes. Identified coverage gaps and recommended endorsements to strengthen client protection.
Insurance Operations Manager & Executive Assistant
Peter Laczko Insurance, Inc.
·
Feb/2019
–
Present
Owned end-to-end personal lines lifecycle for auto, home, and specialty lines across multiple carriers. Reduced processing turnaround by streamlining CRM workflows. Managed 3+ corporate inboxes with zero SLA breaches. Designed renewal campaigns and compliance documentation.
TEFL Instructor — Advanced Business English
Weblio English Online
·
May/2016
–
Present
Delivered 1-on-1 English fluency coaching to 50+ Japanese business professionals monthly. Specialized in insurance, finance, and corporate communication vocabulary with pass rates above platform benchmarks.
TEFL Instructor
Multiple Institutions
·
Apr/2011
–
Present
Taught at The Units English Institute, Jerry Marie Consultancy, Widest Asian Learning School, and Man to Man Boarding School. Managed classes of up to 30 students. Earned Teacher of the Month recognition multiple times.
Pharmacy Assistant
Metro Gaisano – Marquee Mall
·
Sep/2010
–
Present
Processed 100+ daily prescription transactions with zero dispensing errors, applying regulatory accuracy and documentation standards critical to insurance administration.
