Experience highlights
Customer Service Representative
CONCENTRIX | CIGNA HEALTHCARE
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June/2023
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Assisted healthcare providers and their representatives by verifying the eligibility and benefits of policyholders with Medicare supplemental plans. My role also involved efficiently managing inquiries related to claim statuses, ensuring that providers received accurate and timely information to facilitate smooth processing. This experience has honed my ability to handle sensitive information, deliver excellent customer service, and navigate complex healthcare systems.