Customer Support ; Specialist Technical ; Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (10 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated Technical Support Representative with several years of experience providing customer assistance, resolving technical issues, and maintaining high levels of client satisfaction. Skilled in troubleshooting, customer communication, data management, and account support. Experienced in working with electronic applications, documenting support processes, training new team members, and collaborating with cross-functional teams to improve service efficiency. Also brings experience in marketing support, customer engagement, and administrative tasks. Committed to delivering professional, accurate, and timely assistance while helping businesses achieve operational excellence.

Skills & Experience

Skills

Communication Skills 5-10 Years

Team Collaboration 5-10 Years

- Customer Service 5-10 Years

Customer Support>e-commerce>SaaS>marketing 1-2 Years

Customer Support > Chat Support >Technical Support 5-10 Years

• Time Management 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management 5-10 Years

Contract Negotiation 1-2 Years

Experience highlights

Contract Negotiator

BEI · May/2023 – Present

Successfully negotiated fair and beneficial contracts on behalf of multiple clients.

Technical Support Representative

Bachelor Express Inc. · May/2018 – Present

Resolved customer inquiries and technical issues with 20% efficiency gain. Reduced response times by 15%, trained new staff, managed client accounts and documentation.

Marketing Assistant

Aile Bioline Marketing Inc. · October/2017 – Present

Executed marketing campaigns and led brand awareness initiatives. Maintained customer databases with 30% improved data integrity and boosted sales by 10%.

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