Skills
Customer Support > Chat Support
5-10 Years
Office & Administration > Customer Service
Less than 6 Months
virtual assistant
5-10 Years
Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,Managing Facebook Groups And Pages
5-10 Years
Calendar /Scheduling
5-10 Years
Experience highlights
Customer Service / Technical support
Teleperformance
·
May/2015
–
Present
I have over 4 years of experience in customer service and technical support within high-volume BPO environments. I started in frontline support, handling live customer inquiries, resolving issues with empathy and speed, and ensuring a positive client experience. I later transitioned into technical support and workforce analytics, where I managed real-time queue performance, escalations, and system troubleshooting.
My strengths include:
- Prompt and courteous communication across chat, email, an
