Skills
Sales
2-5 Years
Ecommerce - Shopify
2-5 Years
Google Workspace
5-10 Years
Dispatch & Technician Scheduling
2-5 Years
Salesforce (CRM)
2-5 Years
Experience highlights
Virtual Front Desk
Aavgo
·
February/2026
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Present
I assisted guests with reservations, check‑ins, and check‑outs while handling special requests to enhance satisfaction. I conducted nightly audits to reconcile accounts and prepare financial reports, coordinated with housekeeping to maintain room readiness, and prepared daily reports on registrations, reservations, and occupancy trends.
Online Sales Consultant
Glass House AU
·
May/2025
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Present
I responded promptly to customer inquiries via email, phone, and live chat, providing accurate quotations for trade and construction needs within set timelines. I followed up on quotes and warm leads to close sales, coordinated product returns with the warehouse team, and processed sales orders while tracking status to ensure smooth resolution and customer satisfaction.
Freelance Customer Service
PRISM+
·
March/2025
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Present
I assisted customers in booking HVAC servicing appointments through calls, emails, and live chats, ensuring clear communication and efficient scheduling. I managed technician schedules and dispatch, supported customers via chat and outbound calls to arrange services, and maintained service trackers to monitor upcoming appointments and keep accurate records for follow‑up.
Customer Support Representative - Supervisor
Teleperformance
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January/2024
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Present
I supervised agent performance by monitoring productivity and call quality, conducting evaluations, and setting targets aligned with client expectations. I coached agents on soft skills, created improvement plans for underperformers, and handled escalated issues directly. I tracked customer satisfaction, ensured SLAs and KPIs were met, prepared performance reports, and communicated updates and policies to keep the team aligned and delivering consistent, high‑quality service.
Customer Support Representative
Teleperformance
·
January/2019
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Present
I managed high volumes of inbound calls, emails, and chats, providing accurate answers on products, pricing, reservations, and availability. I coordinated with sister companies, affiliates, hotel and rental partners through outbound calls to resolve issues and fulfill special requests. Additionally, I conducted call listening and case investigations to ensure service quality, while documenting all interactions and resolutions to support continuous improvement.
