Skills
Inbox Management
2-5 Years
Administrative Operations
5-10 Years
Customer Service & Conflict Resolution
5-10 Years
Scheduling & Event Coordination
2-5 Years
Training, Leadership & Coaching
1-2 Years
Experience highlights
Client Engagement & Event Coordinator
MyCheekyDate
·
August/2021
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Present
Acted as the primary point of contact for global matchmaking and event logistics. Managed high-volume Outlook email inboxes, complex calendar scheduling.
Associate Trainer - Admin Focus
Concentrix
·
March/2021
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Present
Overseed day-to-day administrative operations, including team schedule coordination, tracking internal deliverables, and generating reports. Managed training logistics to ensure smooth operational flow for both leadership and staff.
Program Ready Trainer
Concentrix
·
September/2020
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Present
Delivered comprehensive onboarding and training programs for new hires across multiple lines of business. Authored and developed training materials to properly equip team members for operational success.
Coach
Concentrix
·
October/2019
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Present
Led, mentored, and supported the skill development of a dedicated team of representatives. Tracked team performance, provided actionable feedback, and fostered a collaborative, high-accountability remote-ready culture.
Subject Matter Expert
Concentrix
·
February/2018
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Present
Handled complex, escalated customer inquiries with a high level of professionalism and efficiency. Provided expert technical and workflow guidance to team members to ensure consistent service quality across operations.
