Skills
Customer Support > Insurance
2-5 Years
Office and Administration > Administrative Support
1-2 Years
Operations Management
2-5 Years
Executive Assistant/C-level Support
1-2 Years
Customer Support > Sales Support > Lead Generation
6 Months to 1 Year
Experience highlights
Sales Manager / Area Manager
ALFC INSURANCE AGENCY CORPORATION
·
August/2023
–
Present
**My last day is January 30, 2026
● Managed our operations across the Visayas and Mindanao regions. My focus was setting up better workflows so our teams could consistently hit their sales targets and key performance goals.
● Led and trained our sales and support teams and worked hard to build a culture where everyone focused on the client’s needs and performed at a high level.
C-Level Executive Support
PRU LIFE UK - LAZURITE PRIME LIFE INSURANCE AGENCY
·
April/2022
–
Present
- Managed the daily operations between the underwriting, policy, and claims departments. I made sure our administrative tasks stayed on track and always lined up with the executive team’s main goals.
- Took full responsibility for our compliance and documentation. By catching errors early and staying on top of new regulations, I made sure we met all industry standards without any issues.
Barista / Branch Manager
FREDLEY GROUP OF COMPANIES - MACAO IMPERIAL TEA
·
February/2021
–
Present
● Directed daily operations and team performance to consistently exceed service benchmarks and operational
KPIs.
● Managed end-to-end branch operations, including staff scheduling, inventory oversight, and frontline service
excellence.
● Facilitated comprehensive onboarding and technical training for new hires, focusing on operational SOPs,
financial transactions, and service excellence.