Skills
Office and Administration > Quality Assurance
2-5 Years
Team Leadership
2-5 Years
Compliance
2-5 Years
Operation and Process Improvement
2-5 Years
Administration > Administrative Support
5-10 Years
• Technical Troubleshooting
1-2 Years
Workforce Management
2-5 Years
Auditing
2-5 Years
- Customer Service
5-10 Years
Customer Service & Support, Fraud Investigation & Risk Management,
1-2 Years
Policy Compliance
5-10 Years
development
2-5 Years
Process Documentation
2-5 Years
Human Resources > HR Management > Administrative Works > Operations Management
5-10 Years
Office and Administration > Power BI
1-2 Years
Experience highlights
Policy Enablement Specialist
Exact Medicare
·
March/2026
–
/
Rebuilt standardized agent sales scripts for CMS CY2027 consolidating requirements from multiple carriers. Aligned AI-assisted call-auditing criteria with carrier-specific guidelines and updated compliance handbook.
Compliance Auditor
Exact Medicare
·
October/2025
–
Present
Audited 15-20 Medicare sales calls daily for adherence to disclosures, consent procedures, and sales protocols. Identified and documented violations including missed statements and missing consents.
Operations & Client Relations Manager – Compliance
Live Life at Home
·
January/2024
–
Present
Managed operations for 300+ caregivers across seven Southern California markets. Rebuilt workflows, digitized HR records, led CHAP accreditation survey preparation resulting in successful certification.
Policy Manager (Remote)
TaskUs
·
May/2022
–
Present
Oversaw global content policy interpretation across 300 distributed agents. Managed fraud detection, maintained losses below $10K threshold, and reviewed policy training materials for compliance.
Policy Manager
TASKUS (FACEBOOK)
·
May/2022
–
Present
Served as primary escalation point for complex policy issues. Investigated Facebook Marketplace fraud, trained team leaders on fraud detection, partnered with QA on policy updates, and helped keep fraud losses below $10k threshold.
