Customer Service/Technical Support

Verified

$3/hr

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Outline

Looking for Part-Time work (4 hours/day) at $3/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Detail-oriented and tech-savvy professional with over 10 years of experience in the BPO industry, specializing in customer service, administrative support, and process optimization. Proven ability to manage multiple tasks remotely, communicate effectively, and deliver high-quality results under pressure.

Skills & Experience

Skills

Experienced in Customer Service/Technical Support 5-10 Years

Experienced Quality Assurance Analyst with experience in using Microsoft Office applications. 10+ Years

Experience highlights

Quality Assurance Analyst

Teleperformance Philippines · May/2014 – /

- Conducted daily call, email and chat evaluations to ensure service met client-defined quality standards.
- Participated in and facilitated weekly calibration sessions with internal teams and clients to align on evaluation guidelines and maintain
- Reviewed escalated calls and provided feedback on agent-customer interactions, supporting issue resolution and continuous improvement.
- Completed ad hoc reporting tasks for internal and client use, demonstrating strong attention to detail and profi

Subject Matter Expert/Outbound Escalation

Teleperformance Philippines · September/2012 – Present

- Handled customer satisfaction (CSAT) callback requests, resolving escalated concerns and ensuring a positive client experience.
- Conducted daily and weekly sales audits to verify accuracy and support performance tracking.
- Performed follow-up calls for unresolved customer issues escalated by agents, demonstrating strong communication and problem-solving skills
- Supported new team members during onboarding by assisting nesting agents and coordinating with supervisors.

Technical Support Representative

Convergys Corporation · February/2011 – Present

- Installed and configured Microsoft Windows systems, software, and hardware for remote onboarding and tech setup tasks.
- Diagnosed and resolved technical issues related to Windows OS, ensuring smooth system performance for clients.
- Provided step-by-step technical assistance via phone, helping users troubleshoot and resolve system-related concerns.
- Delivered remote support through guided walkthroughs and virtual repairs, demonstrating strong communication and problem-solving skills in a rem

Customer Service Representative

Teleperformance Philippines · November/2011 – Present

- Handled customer inquiries about products, services, promotions, and billing via phone and email, ensuring clear communication and timely resolution.
- Maintained and updated client account information with accuracy, supporting smooth operations and data integrity.
- Identified opportunities to upsell and recommend relevant products and upgrades, contributing to revenue growth and client satisfaction.

Technical Support Representative

Sykes Asia Incorporated · December/2006 – Present

- Provided professional customer support via phone and email, resolving inquiries and technical concerns with efficiency and empathy.
- Educated clients on product features and usage, enhancing user experience and reducing repeat inquiries.
- Diagnosed and resolved hardware/software issues for digital devices including smartphones, cameras, and printers, demonstrating strong technical troubleshooting skills.
- Delivered solutions for internet connectivity and system performance issues, ensuring

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