Skills
Customer Relationship Management
5-10 Years
CRM Systems
5-10 Years
Customer Service>Sales
2-5 Years
• Technical Troubleshooting
5-10 Years
*Administrative Support -
2-5 Years
Lead Management
2-5 Years
Cold Calling
1-2 Years
- Customer Service & Support
5-10 Years
Experience highlights
Administrative Assistant
Wearthat
·
May/2025
–
Present
Managed scheduling and calendar coordination for team leads. Handled customer correspondence via email and phone. Maintained data entry and records management for office operations.
Sales Service Representative
Winit Law
·
February/2022
–
Present
Conducted high-volume cold calling to prospective clients. Identified customer needs and offered tailored solutions with consistent sales conversion rates. Built and maintained lead pipeline.
Customer Service Representative / Technical Support Specialist
Qualfon Contact Services
·
October/2019
–
Present
Handled escalated supervisory calls with professionalism. Managed inbound and outbound calls for customer complaints. Provided technical support for mobile phone hardware and software issues.
