Skills
Office and Administration > Microsoft 365
5-10 Years
Project Management > Notion
1-2 Years
Office and Administration > Google Forms, Data Entry, Google Docs, Google Sheets, Google Calendar, Basic Graphic Design
5-10 Years
Email, Slack, MS Office , Dropbox
2-5 Years
Online Research & Communication Tools (Zoom, Teams, WhatsApp)
5-10 Years
Project Management > Asana
1-2 Years
Experience highlights
Project Manager / Executive Assistant / HR Officer
Real Inbound Consulting Pte Ltd
·
September/2020
–
Present
• Provided high-level administrative support to the CEO, managing schedules, meetings, and correspondence.
• Coordinated daily office operations, ensuring efficient workflow and task prioritization.
• Managed email communication, drafted professional correspondence, and responded to client inquiries via Gmail and WhatsApp.
• Organized and maintained digital records, ensuring accuracy and accessibility of important documents.
• Scheduled and facilitated meetings, preparing agendas, taking minutes
Technical Support Team Lead
Titan Network
·
December/2020
–
Present
• Supervised administrative tasks, ensuring efficiency in handling customer support tickets.
• Maintained organized documentation of processes, FAQs, and customer interactions.
• Provided training to team members and conducted performance evaluations.
• Acted as the primary point of contact between support and development teams, ensuring smooth communication.
Project Manager / Operations Manager / Administrative Assistant
Locals Best
·
July/2019
–
Present
• Provided administrative support by managing calendars, organizing files, and handling client communication.
• Coordinated project workflows, ensuring smooth execution and on-time completion.
• Handled customer service inquiries and maintained strong relationships with vendors and clients.
• Created and implemented administrative policies to improve workplace efficiency.
• Conducted research, prepared reports, and assisted with business development initiatives.
Team Lead / Snipper Writer / Fraud Specialist
Thumbtack
·
January/2011
–
Present
Over the course of eight years at Thumbtack, I have demonstrated versatile growth, moving from content management to team leadership and eventually specializing in risk mitigation and quality assurance. I have a proven track record of maintaining high operational standards, coaching personnel, and protecting platform integrity.
HR and Training Officer
E and R Hospital and Pharmacy
·
March/2006
–
Present
• Served as Human Resource Manager and Acting Training Officer.
• Handled administrative tasks including recruitment, training coordination, and employee relations.