Skills
Google Suite
5-10 Years
MS Office
10+ Years
Health Insurance Claims Specialist > Insurance Verification
2-5 Years
~Data Entry
10+ Years
- Customer Service
10+ Years
Customer Support > Customer Service > Fraud detection
2-5 Years
Customer Support > Insurance > Prior Authorization
10+ Years
Eligibility and Benefits
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
- Zoom
5-10 Years
Experience highlights
Strategic Office Support
MEDIGY LLC
·
April/2024
–
Present
Insurance verification for CPAP and Home Sleep Study. Process Prior Authorizations and pricing. Inbound/Outbound calls, front desk/scheduling, email management, team support and escalations.
Senior Customer Service Support (Graveyard)/Virtual Assistant
DNA MICRO SOFTWARE INC
·
February/2022
–
Present
Produced user guides and integrated into wiki. App testing, developer support, software training. Supported chat, email and phone channels.
Customer Service Executive (24-hour Support)
WORLD REMIT
·
October/2019
–
Present
Customer support via calls, chats, email. Guided 1000+ users on website/app usage. Processed documents, fraud detection, ensured remittances and money transfers.
Customer Service Agent/Virtual Assistant (Graveyard)
IPLOY STAFFING SOLUTIONS – OCEAN HOME HEALTH
·
June/2017
–
Present
Insurance verification for DME. Assisted patients with Overnight Pulse Oximetry testing kits and delivery scheduling. Processed DME deliveries. Supported chat, email, phone.
Customer Service Agent (Graveyard)
UNITED HEALTHGROUP
·
October/2015
–
Present
Eligibility and Benefits verification. Prior Authorization processing. Member payments and Billing management.
