Skills
Customer Support > Chat Support
6 Months to 1 Year
Customer Support Call center
1-2 Years
Experience highlights
Customer Experience agent
Alorica Inc
·
June/2024
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I have experience supporting customers through chat on the Verizon sales account, where I assisted clients with product inquiries, service upgrades, billing questions, and promotional offers. My role involved guiding customers through the sales process, providing accurate information about plans and devices, and ensuring a smooth and positive customer journey. I developed strong communication skills, the ability to multitask across multiple chat interactions, and consistently delivered solutions
Customer Service Representative
Inspiro Relia Inc.
·
August/2023
–
Present
I have 1 year and 9 months of experience supporting customers through both calls and chat in an airlines account. My role involved assisting passengers with flight bookings, schedule changes, cancellations, and travel-related inquiries while ensuring clear and empathetic communication. Throughout this experience, I developed strong problem-solving skills, the ability to manage high volumes of interactions in fast-paced environments, and consistently met performance metrics.
