CSR

Verified

$3/hr

Message Bookmark

Outline

Looking for Freelance work (10 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Versatile | Customer Service & Operations Specialist | Tech-Savvy Problem Solver

Skills & Experience

Skills

Customer Support > Customer Service > Payment Processing 1-2 Years

Cold-calling > Appointment Setting 2-5 Years

Caption writing Less than 6 Months

Technical support software&hardware 1-2 Years

Meta Media Buyer/Meta Ads Manager 2-5 Years

Experience highlights

Customer Service Representative

Foundever · September/2022 – Present

Sep-2022 to Feb-2025
- Inbound calls appointment setting with HIPAA compliance for medical team's
in-home urgent care
- Insurance verification and co-pay/deductibles billing through CC/Debit/HSA/
FSA
- Outbound calls to patients who were recently discharged from hospitals to
offer our services and utilize their insurance for their health/wellness benefit
and our company's benefit.
- Coordinate case manager's/clinician's referrals from Optum, Intermountain,
Medstar, Health Plan of Nevada, Humana,

Supervisor

RVST Food and Beverage House · July/2021 – Present

Family-owned franchise of Bang Bang Bangus - Vista Verde Cainta branch.
- Managed daily operations, ensuring food quality, sanitation, and profitability
while overseeing inventory, order fulfillment for direct customers and
GrabFood/Foodpanda, and coordinating third-party deliveries (Lalamove,
PandaGo, GrabExpress, JoyRide).
- Led and supervised a team of four restaurant staff members.
- Handled digital marketing and online presence via Facebook Business Suite,
Meta Ads, GrabMerchant, and PandaP

Communications Assistant - Voice Relay

Alorica · March/2021 – Present

- Provided real-time captioning for telephone conversations using voice
recognition software, serving deaf and hard-of-hearing individuals.

Advisor II - Technical Support Representative

Concentrix · September/2019 – Present

- Resolved basic to complex inquiries/issues of a technical nature including
hardware/software of Quickbooks Desktop.
- Bank reconciliation and resolved discrepancies in financial statements.
- Temporary Walmart Customer Service Representative November 2019
to January 2020 - Managed vendor relations, payments, orders, logistics
coordination, and billing refunds.

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