OMNI-CHANNEL CUSTOMER SUPPORT

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With 4 years of experience in e-commerce and subscription
services, I specialize in customer retention. Strong track record
in minimizing churn, resolving challenging billing and
technical issues, and helping protect company revenue. Skilled in phone and email
support, remote troubleshooting, and fast-paced KPI-driven settings. I earned a
promotion to Senior Customer Support Expert at PrettyLitter through strong results and
deep product knowledge. Also commended for leadership support, consistently high
customer satisfaction, and contributing to revenue retention.

Skills & Experience

Skills

Customer Support 2-5 Years

Customer Service Representative 2-5 Years

Custmer Service 2-5 Years

Experience highlights

Senior customer service representative

Awesome CX · January/2022 – Present

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