Skills
Stripe
2-5 Years
Applicant Tracking System > Zoho
2-5 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Customer Success
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Account Management; Customer Support > Sales Support > Lead Generation
1-2 Years
Facebook advertising
1-2 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Basic Graphic Design>Canva
1-2 Years
Google Workspace
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Customer Service>Sales
5-10 Years
Customer Service > Gorgias > Shopify
2-5 Years
Experience highlights
Customer Service Representative / Subject Matter Expert (SME)
ECE Contact Center
·
April/2021
–
Present
Served as SME supporting frontline agents with complex technical and account concerns. Delivered technical support for smart home technologies, security cameras, and subscription services. Resolved escalations with focus on satisfaction and first-contact resolution.
Customer Sales and Service Representative
Inspiro Relia Inc.
·
December/2019
–
Present
Assisted customers with product selection, pricing, and purchasing decisions. Achieved and exceeded sales objectives through consultative selling. Demonstrated strong communication and problem-solving in high-volume support environment.
Customer Sales Representative
Boss Philippines
·
February/2019
–
Present
Adapted sales strategies based on customer needs and market trends. Generated sales through proactive engagement and product recommendations. Consistently met KPIs while maintaining high customer satisfaction levels.
