Travel Customer Support & Operations Expert | Live Chat, Appointment Booking & Administrative Assist

Verified

$15/hr

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Outline

Looking for Part-Time work (4 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi, I’m Alyssa — a Computer Technology graduate with hands-on experience in both office administration and BPO customer support.

My experience taught me how to handle the parts of a business that often happen behind the scenes: responding to clients, setting appointments, organizing documentation, following up on inquiries, keeping records accurate, and making sure customers receive clear and professional assistance.

As an Office Assistant, I worked with project-related inquiries and bidding opportunities while supporting client communication, appointment setting, documentation, and marketing activities. In my BPO roles, I handled chat and outbound customer support and learned how to communicate with different types of customers while keeping up with productivity and quality standards.

I can help with:
• Administrative tasks and day-to-day support
• Customer and chat support
• Appointment setting and follow-ups
• Data entry

Skills & Experience

Skills

Office and Administration > Organization 1-2 Years

Communication 1-2 Years

Customer & Administrative Support 6 Months to 1 Year

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 1-2 Years

1-2 Years

Teamwork 2-5 Years

Chat support 1-2 Years

Production Planning 1-2 Years

- Customer Service 1-2 Years

Cost Estimate > Microsoft Excel 1-2 Years

• Time Management 2-5 Years

Experience highlights

Office Assistant

Biometrix Systems & Trading Corporation · June/2025 – Present

Monitored bidding opportunities, assisted with project inquiries, supported client communication, appointment setting, documentation, marketing activities, and basic CCTV installation and configuration.

Customer Service Agent

Foundever · October/2025 – Present

Assisted customers with healthcare-related inquiries and concerns, provided professional customer support, maintained service quality, productivity, and performance standards.

Operations Customer Expert I

Teleperformance · April/2024 – Present

Provided chat and outbound customer support, handled customer inquiries and concerns, maintained accurate records and documentation.

Customer Service Representative

Sykes Asia · September/2021 – Present

Assisted customers with inquiries and concerns, provided quality customer service, documented customer interactions.

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