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Jomark James V.

IT Specialist | General Virtual Assistant | Admin Support

Verified
$8/hr

Outline

Looking for Part-Time work (6 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I bring 8+ years of experience in executive administrative support, business operations, and IT, allowing me to support leaders and remote teams beyond the typical Virtual Assistant role.

I have supported CEOs and remote teams with calendar and email management, client onboarding, documentation, reporting, KPI tracking, data management, follow-ups, and daily operations.

My IT background sets me apart. I can also support Microsoft 365, Teams, SharePoint, OneDrive, account provisioning, permissions, onboarding/offboarding, troubleshooting, system access, and basic security.

I’m organized, proactive, tech-savvy, and committed to providing reliable support that keeps people and operations running smoothly.

Skills & Experience

Skills

Hardware Troubleshooting 5-10 Years
IT Helpdesk Support 5-10 Years
Network Troubleshooting 5-10 Years
Data Entry , Email Handling , Organizational Management. 2-5 Years
Office and Administration > Microsoft 365 > SharePoint 1-2 Years
Administrative Support 2-5 Years
Microsoft Teams 2-5 Years
Microsoft 365 Administration 2-5 Years
IT Documentation 2-5 Years

Experience highlights

On Call IT Specialist
iThrive Virtual Assistance Services · November/2024 – Present
Provided on-call technical assistance to virtual assistants and operations teams. Performed workstation-readiness checks covering devices, internet, backup connectivity, and malware protection. Troubleshot hardware, software, and security issues.
MS 365 Administrator
Pryzma LLC · July/2024 – Present
Managed remote-user onboarding/offboarding including account setup and license assignment. Supported Microsoft 365 collaboration tools including Teams, SharePoint, and OneDrive. Created knowledge-base articles and SOPs.
IT Specialist / Executive Administrative Support
Môn Financial Services · December/2023 – /
Provided executive and administrative support to CEO remotely. Managed calendars, correspondence, confidential information. Coordinated with remote users on AI-assisted tools. Organized business documents and transcribed recordings. Managed client onboarding, regulatory documentation, and KPI dashboards.
IT Systems Support Engineer
Ibex Global Solutions Philippines Inc. · March/2022 – Present
Managed service requests and end-user support through Remedy. Resolved hardware, software, network, and access issues. Coordinated site technology deployments. Developed SOPs and technical documentation.
IT Specialist
Trident PH Outsourcing · May/2021 – Present
Managed user accounts, access permissions, email, and data storage. Monitored systems and resolved hardware, software, network, and connectivity issues to minimize downtime.
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