Skills
Customer Support > Customer Service > Fraud detection
5-10 Years
Software > Data Engineering > SQL
2-5 Years
Process improvement
2-5 Years
MySQL
1-2 Years
Data Analysis
2-5 Years
Root cause analysis
2-5 Years
Cost Estimate > Microsoft Excel
5-10 Years
Looker Studio
2-5 Years
Customer service > Sales Representative > Customer Support
10+ Years
Customer Support > Chat Support >Technical Support
5-10 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
KYC Verification
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Customer Service > Gorgias > Shopify
1-2 Years
ADA Compliance
5-10 Years
Experience highlights
Virtual Assistant – E-commerce Operations
E-commerce Business
·
January/2023
–
/
Part-time virtual assistance for e-commerce customer service and order operations. Responded to inquiries via Zendesk, managed orders in Shopify, and maintained accurate customer/order records.
Day 2 Specialist
Tala Financing Philippines, Inc.
·
January/2021
–
Present
Investigated transaction integrity issues and analyzed operational data using Google Sheets, SQL, and Looker Studio. Conducted root cause analysis, prepared dashboards, and collaborated with cross-functional teams.
Customer Experience Advocate – Email Support / KYC
Tala Financing Philippines, Inc.
·
January/2018
–
Present
Delivered email customer support for loan and account concerns. Performed KYC and customer due diligence for new applications. Identified fraud indicators and supported AI-assisted KYC system validation.
Technical Support Representative – Intuit / QuickBooks Account / Business Application
Convergys
·
January/2017
–
Present
Provided phone, chat, and email support for QuickBooks products. Assisted with product navigation, troubleshooting, and accounting workflows including AR, AP, billing, and subscriptions.
Customer Service Representative – Virgin Australia Account / Email Support
Sitel Philippines Corporation
·
April/2016
–
Present
Supported flight bookings, itinerary changes, cancellations, and reservation requests. Handled complaints involving refunds and baggage claims while maintaining professional written communication.
