Skills
Team Leadership
5-10 Years
Account Management
10+ Years
Market Research
2-5 Years
Customer Retention
5-10 Years
Email Campaigns
2-5 Years
Business development
10+ Years
- Customer Service
5-10 Years
Account Management; Customer Support > Sales Support > Lead Generation
10+ Years
Cold Calling
5-10 Years
• Sales Strategy: Develops winning approaches in competitive markets by identifying unique customer needs.
5-10 Years
CRM platforms (Bitrix24, HubSpot, Zoho)
5-10 Years
Customer coordination & follow-ups, Cold calling and cold emailing, Appointment setting, Consultative selling, Objection handling
5-10 Years
Customer Service>Sales
10+ Years
Experience highlights
Sales Development Specialist
Gushwork AI
·
May/2025
–
/
Cold calling, sales pipeline management, prospect qualification, market research, and appointment setting for business opportunities.
Sales Development Specialist
Exypnox Inc. / Boostlingo
·
September/2024
–
Present
Generated qualified leads via cold calling and email campaigns. Managed sales pipeline, prospect qualification, market research, and appointment setting.
Business Sales Manager
Full Potential Solutions / Ooma North America
·
May/2021
–
Present
Led VoIP communication solutions sales, managed prospecting and pipeline development, conducted product demonstrations, and handled account management and customer engagement.
Team Leader – Retention & Sales
Quantrics Enterprises Inc. / Bell Canada
·
August/2017
–
Present
Led team for customer retention and sales. Developed loyalty strategies, managed B2B/B2C relationships, coached team members, and executed upselling and cross-selling initiatives.
Account Manager / Sales Acquisition
RingCentral
·
September/2014
–
Present
Managed inbound and outbound sales for SMB customers. Utilized CRM platforms to track opportunities and customer engagement while driving revenue growth.
