Skills
Human Resources > Onboarding
5-10 Years
Team Leadership
2-5 Years
● Project Management
5-10 Years
Adaptability and Change Management
2-5 Years
Workforce Management
5-10 Years
Training & Development
5-10 Years
Office and Administration > Admin Data Processing > SAP
2-5 Years
Success Factor
2-5 Years
Office and Administration > Stakeholder Management
5-10 Years
Process improvement
5-10 Years
Servicenow
2-5 Years
Workday
2-5 Years
Performance Management
2-5 Years
SLA Management
5-10 Years
Experience highlights
Team Lead / HR Service Delivery Senior Analyst - Project BHP
Accenture Inc.
·
March/2023
–
Present
Led Workforce Movements & Onboarding Team managing end-to-end onboarding and internal mobility for BHP's global operations. Conducted bi-weekly coaching for 11 team members, analyzed HR metrics, and monitored SLA/KPI targets.
HR Service Delivery Analyst - Project BHP
Accenture Inc.
·
November/2021
–
Present
Managed end-to-end employee movement, onboarding, and leave administration. Maintained employee records across SuccessFactors, SAP, Workday, Employee Central, and ServiceNow while ensuring SLA compliance.
Change Manager & Subject Matter Expert - Verizon Project Northgate
Accenture Inc.
·
April/2020
–
Present
Spearheaded end-to-end change management operations for Verizon clients. Facilitated weekly CAB meetings, conducted post-implementation reviews, and delivered training programs for new hires.
Program and Project Management Analyst - Verizon Project
Accenture Inc.
·
April/2016
–
Present
Directed large-scale VoIP initiatives and programs managing implementation to upgrades. Served as primary client liaison, improved project management frameworks, and coached junior team members.
Analyst 2, Technical Support Administrator
Emerson Electric (Asia), Ltd.-ROHQ
·
April/2014
–
Present
Managed customer support requests across multiple channels. Created and processed login requests for Avocent customers across Oracle, SAP, and proprietary tools while monitoring SLA adherence.
