Customer Service VA | Email, Chat & Phone Support | Scheduling & CRM Expert

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Hi! I’m a dedicated and reliable Virtual Assistant with almost 6 years of experience in customer service, including working as a call center agent and over 2 years as a VA.

I specialize in handling inbound and outbound calls, email and chat support, appointment scheduling, and customer follow-ups. I have experience using CRM tools like Zendesk and Salesforce to manage customer interactions, track requests, and ensure everything is well-organized.

I am comfortable working in fast-paced environments, handling multiple tasks, and maintaining clear and professional communication. I am also detail-oriented, proactive, and committed to delivering excellent customer service.

I’m currently looking for a long-term opportunity where I can grow, contribute consistently, and support clients in managing their customer communication efficiently.

If you’re looking for someone reliable, easy to work with, and focused on results, I’d be happy to help!

Skills & Experience

Skills

Appointment Scheduling & Follow-ups 1-2 Years

Customer Service Representative 2-5 Years

Order Processing & Inventory Tracking 6 Months to 1 Year

Chat & Email Support | Data Entry 2-5 Years

Data Entry 2-5 Years

Reliability & Accountability 2-5 Years

Experience highlights

Virtual Assistant

Adverscale Inc. · March/2024 – Present

Gained hands-on experience using Zendesk for customer support
Handled inbound calls and assisted customers in resolving issues efficiently
Responded to help desk tickets via email and text in a timely and
professional manner
Managed overdue tickets by proactively following up with customers
through calls, email, and text
Handled a high volume of 75–125 customer interactions daily, depending on
demand
Ensured tickets were properly updated, progressed, or escalated to a manager when necessary.

Customer Service Representative

Intouch PH Inc. · October/2023 – Present

Placed orders and updated customer information
Processed replacements and rescheduled deliveries
Handled inbound/outbound calls and email support
Used Salesforce, Avaya, Superpunch, and Icewarp
Troubleshot issues and provided timely solutions
Followed up to ensure resolution and customer
satisfaction
Maintained accurate records of customer interactions

Customer Service Representative

Concentrix Services Corporation · April/2021 – Present

Used Zendesk to resolve customer issues and provide
clear solutions
Managed high volumes of calls and emails
Scheduled and rescheduled appointments
Handled customer data, password resets, and refunds

Customer Service Representative

Alorica Teleservices Inc. · November/2019 – Present

Managed customer information using Zendesk
Provided resolutions to customer inquiries via
inbound/outbound calls, email, and chat
Handled complaints and

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