Outline
Looking for Part-Time work (4 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Experienced Customer Service and Administrative Support professional with 4+ years of BPO experience supporting customers through voice, chat, email, and callbacks. Skilled in customer service, issue resolution, escalation handling, CRM documentation, technical troubleshooting, and administrative support.
In my current role, I manage high-volume customer interactions while maintaining strong performance in quality, customer satisfaction, productivity, and SLA adherence. Promoted to Subject Matter Expert and Assistant Team Leader, with experience in coaching, process support, escalations, and team operations.
Proficient in Salesforce CRM, Microsoft Office, and Google Workspace. Organized, detail-oriented, adaptable, and comfortable working independently. Seeking remote opportunities in customer support, administrative support, and virtual assistance.
Skills & Experience
Skills
Experience highlights
Manage 400+ customer contacts weekly across voice, email, chat, and callbacks while maintaining SLA compliance and service quality.
Provide administrative support through Salesforce documentation, records management, case tracking, and customer follow-up.
Track outstanding concerns and required next steps while coordinating with internal teams for timely resolution.
Handle escalations and communicate clear updates and resolutions through professional written and verbal communication.
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