E-commerce Expert | Amazon SEO, Product Listings & CSR Specialist

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$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

E-commerce Pro helping brands grow on Amazon & Shopify with SEO optimized listings, smart strategies, and stellar customer support.

Skills & Experience

Skills

Advertising > Amazon Ads 6 Months to 1 Year

E-Commerce > Amazon > FBA 5-10 Years

Customer Support > Ecommerce > Shopify > Dropshipping 2-5 Years

FB Ads 1-2 Years

Customer Support > Ecommerce > Amazon > Helium10 1-2 Years

Experience highlights

Amazon Virtual Assistant

Grivet Outdoors · September/2021 – Present

Product Research: Conducted comprehensive market research to identify profitable products and niches, using data-driven analysis to support sales growth.
• Listing Optimization: Created and optimized product listings with SEO-standard titles, descriptions, and images. Conducted keyword research using Helium 10 and SEO techniques to maximize visibility.
• Inventory Management: Monitored inventory and fulfillment centers, preventing overstock and stockouts, and resolving pricing errors.

Customer Service Specialist

Prepdeck · March/2021 – Present

• Responded to customer inquiries promptly and professionally, ensuring high levels of customer satisfaction.
• Provided accurate product information, guiding customers to make informed purchase decisions.
• Resolved customer issues and complaints related to orders, products, and deliveries, maintaining positive client relationships.
• Processed returns and refunds in accordance with store policies, ensuring a smooth and efficient process for customers.

Lead Specialist Web Researcher

Freelance · September/2020 – Present

• Conducted comprehensive web research to identify and list company website URLs, social media profiles (Facebook, LinkedIn, Instagram), and decision-makers' contact details.
• Ensured accuracy and relevance of collected data to support lead generation and marketing initiatives.
• Compiled detailed reports on company structures, key contacts, and digital presence to enhance outreach strategies.
• Collaborated with the sales and marketing teams to optimize targeting and engagement efforts.

Amazon Virtual Specialist

John Merch · September/2019 – Present

• Uploaded and managed Popsocket designs, ensuring accurate and visually appealing product listings.
• Optimized product listings to improve search visibility, enhance customer engagement, and drive sales.
• Coordinated with design teams to ensure timely uploads and proper alignment with marketing strategies.
• Conducted ongoing performance analysis to refine listing optimization and boost product rankings.

Amazon Virtual Assistanat

Weisser Distributing Inc. · February/2018 – Present

• Monitored and tracked shipments using Amazon Seller Central, Channel Advisor, and Exselco, ensuring accurate order fulfillment and timely delivery.
• Investigated and managed postal claims, streamlining resolution processes for shipping issues.
• Regularly audited order data to ensure accuracy and prevent discrepancies in the logistics process.
• Collaborated with the logistics and customer service teams to improve shipping efficiency and customer satisfaction.

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