Outline
Looking for Part-Time work (4 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Operations-focused Remote Professional and Customer Support Lead experienced in helping international founders streamline daily workflows, handle client communications, and maintain high support standards.
Core Strengths & Toolset:
• Support & Helpdesk: Multi-channel support (email, chat, tickets), escalation handling, and CSAT tracking via Zendesk and Intercom.
• Project & Task Coordination: Managing cross-functional tasks, sprint organization, and team accountability using ClickUp, Jira, and Slack.
• SOPs & Documentation: Writing step-by-step SOPs, knowledge base articles, and macro libraries to cut down resolution times.
• AI Efficiency: Daily use of AI tools (ChatGPT, Claude, Gemini) to speed up documentation, spot ticket trends, and streamline admin tasks.
• Leadership & QA: Onboarding, QA scorecards, and coaching agents to hit team targets.
Self-driven, reliable, and comfortable working asynchronously across US/EU time zones. Open to long-term, direct-hire roles.
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