Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Experienced Customer Service & Remote Support Specialist skilled in multi-channel communication, problem-solving, and customer engagement

Skills & Experience

Skills

Customer Support 1-2 Years

Customer Support > Chat Support 1-2 Years

Customer Support > Technical Support 1-2 Years

Marketing > Social Media Management > Facebook marketing 2-5 Years

Administrative Support 1-2 Years

Experience highlights

Customer Support Advisor (Healthcare Account, Project-Based)

Concentrix [Project-based] · October/2023 – Present

Assisted patients and healthcare providers with appointment scheduling, prescription refills, and insurance claims. Resolved coverage-related inquiries and billing concerns efficiently.

Customer Support -Advisor

Concentrix [Project-based] · September/2022 – Present

Scheduled appointments for Medicare members
seeking COVID-19 vaccinations. Provided accurate
information regarding available vaccine schedules
and locations. Assisted members with inquiries
related to their Medicare benefits and healthcare
options

Email Support | Live chat support

Alatresources · August/2020 – Present

Provided real-time chat and email support for customer
inquiries and order issues. Handled warranty
claims and guided customers on product details.

ESL Tutor

Acadsoc LTD · July/2019 – Present

Designed lesson plans tailored to students' needs.
Assisted students in improving the English language
skills through interactive sessions

Email Support Specialist

TaskUS · October/2017 – Present

Managed customer concerns regarding orders,
refunds, and fare adjustments via Zendesk.
Assisted drivers and riders with account and trip-related concerns.

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