Skills
Microsoft Office
2-5 Years
Google Workspace
2-5 Years
CRM management
2-5 Years
Customer Service & Client Communication
2-5 Years
Office and Administration > Administrative Support
2-5 Years
Project Management Tools
1-2 Years
Project Management & Task Coordination
6 Months to 1 Year
Sales & Lead Generation research
Less than 6 Months
Experience highlights
Customer Service & Provider Support (Health Insurance)
CareSource
·
November/2022
–
Present
At my previous company, I assisted clients with plan-related questions, including coverage, claims, appeals, and reimbursements. I helped find providers and managed prior authorizations. After a year, I was cross-trained in provider services, communicating directly with providers about claims and authorizations, filing appeals when needed, and transferring clients to the correct department for plans like Medicaid or Medicare.
Customer Service / SME (Telecommunications)
mmunicAT&T August 2021 – October 2022
·
August/2021
–
Present
I worked for one year and two months, starting in customer service and technical support, assisting with gadget purchases, mobile plans, and issues with DirecTV, U-verse, internet, and billing. I was promoted to Subject Matter Expert, managing teams, ensuring customer concerns were resolved, and supporting sales by offering promotions, discounts, and additional lines or devices.
Customer Service Representative (Travel & Hospitality)
Expedia
·
January/2021
–
Present
I worked as a Customer Service Representative for seven months during the pandemic, assisting customers with hotel, flight, and car reservations. I handled cancellations, refunds, and travel restrictions while providing updated guidance on changing policies. In this fast-paced environment, I focused on empathetic support, staying informed about travel advisories, and finding solutions that ensured high customer satisfaction despite uncertainties.
Customer Service Representative (Retail)
Macy’s
·
September/2020
–
Present
I worked as a Customer Service Representative for seven months during the pandemic, assisting customers with hotel, flight, and car reservations. I handled cancellations, refunds, and travel restrictions while providing updated guidance on changing policies. In this fast-paced environment, I focused on empathetic support, staying informed about travel advisories, and finding solutions that ensured high customer satisfaction despite uncertainties.
