Virtual Assistant

I am a highly motivated, self-sufficient professional with over six years of experience in the BPO industry, specializing in the travel sector. My career has primarily focused on providing top-tier travel services for global companies such as AMEX GBT, where I have consistently demonstrated exceptional service in corporate travel management, navigating Apollo, Galileo GDS, and various web-based platforms. My technical expertise extends beyond the travel industry; I worked as a Technical Support at Qualfon, where I became a Tier 3 specialist, handling complex US telecommunications customer issues, including supervisory calls and high-priority complaints. In addition to my work in travel and technical support, I spent a year at Optum, a US-based healthcare provider, assisting medical professionals with eligibility inquiries, benefits information, and the status of patient claims for All-Savers insurance.