Skills
Marketing > Telemarketing > Outbound Sales
2-5 Years
Office and Administration > Quality Assurance
5-10 Years
Communication
10+ Years
Lean Six Sigma
1-2 Years
Administrative
5-10 Years
CRM management
2-5 Years
Mentoring
5-10 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
5-10 Years
- Customer Service
10+ Years
Accounts Payable (AP)
Less than 6 Months
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Experience highlights
Service Administrator/Coordinator
Kane Airconditioning
·
September/2025
–
Present
Managed multiple inboxes and coordinated service calls. Scheduled and dispatched jobs to optimize workflow. Ordered warranty parts and maintained customer records.
Subject Matter Expert/Virtual Assistant
MUR Services LLC
·
December/2020
–
Present
Assisted technicians with residential property repairs and maintenance. Monitored emails and organized communications for Project Manager. Supervised property management team operations.
Customer Service Representative
Telstra/Teleperformance
·
April/2016
–
Present
Provided customer care and upselling for Telstra telecommunications. Ensured daily metrics compliance in CSAT, AHT, Close Rate, and QA.
Administrative Coordinator
Lobos Interstate
·
August/2016
–
Present
Dispatched and assisted truck drivers on daily routes across US states. Monitored driver itineraries and expenditures to ensure safe, timely destination arrival.
QA Specialist
Dish Network/SPI Global CRM
·
February/2011
–
Present
Monitored and evaluated agent calls for adherence. Provided feedback and conducted weekly trainings. Ensured metrics compliance (CSAT, AHT, Close Rate, QA).
