Skills
Customer Support > Active Listening
5-10 Years
Office management
2-5 Years
Customer Support > Chat Support
1-2 Years
Customer Support > Content Moderation/Management
2-5 Years
Customer Support > Customer Service > Payment Processing
1-2 Years
Customer Support > Technical Support
2-5 Years
Office and Administration > Account Management
2-5 Years
Experience highlights
Content Moderator (Work At Home)
TaskUs
·
October/2020
–
Present
Review user-generated content for compliance with community guidelines. Identified and flagged inappropriate content for further investigation.
Chat / Email Support
24-7 InTouch
·
December/2019
–
Present
Provided customer service thru chat and email platform.
Customer Service and Technical Support
Sykes Asia Inc,
·
June/2010
–
Present
Provided back-end support to ensure seamless operations of email, VPN, and cloud services. Managed Internet Service for T1 and T3 circuits for business customers at AT&T.
Office Management Specialist
Customer Contact Center
·
December/2003
–
Present
Initiated career as Customer Service Agent for Samsung Digital Cameras. Promoted to Office Assistant, advancing to Office Management Specialist with team leadership. Execute daily office tasks within the BPO Industry to support overall operations.
Customer Service Representative
Customer Contact Center
·
December/2003
–
Present
