Skills
Office and Administration > Citrix
1-2 Years
Chat support
2-5 Years
Account Management
5-10 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Customer Support > Chat Support >Retention
2-5 Years
CRM Systems
2-5 Years
CRM > Salesforce
2-5 Years
Dispute Resolution
2-5 Years
Google Workspace
2-5 Years
Marketing > Order Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
• Sales Strategy: Develops winning approaches in competitive markets by identifying unique customer needs.
1-2 Years
Omnichanel Support
2-5 Years
Experience highlights
Chat and Email Representative
ALORICA
·
January/2024
–
/
Handled buyer inquiries through chat and email. Coordinated with sellers and logistics partners to resolve shipment issues. Maintained customer records using CRM tools in high-volume e-commerce environment.
Customer Service Representative - DoorDash Account
VXI Global Solution
·
January/2023
–
Present
Assisted customers, dashers, and merchants with delivery concerns. Resolved payment issues, refunds, and disputes. Provided real-time support while meeting performance metrics.
Account Associate - LegalZoom Account
SixEleven Global Services
·
January/2022
–
Present
Guided clients through business formation and compliance. Supported estate planning and IP services. Delivered omni-channel support via Salesforce/CRM. Upsold compliance and legal services.
