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JOAN L.

Virtual Assistant

Verified
$5/hr

Outline

Looking for Freelance work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Highly motivated and experienced professional with a strong background in customer service, technical support, admin assistant, and VA.

Skills & Experience

Skills

Customer Support > Technical Support 2-5 Years
Office and Administration > Data Entry 5-10 Years
Office and Administration > Google Suite 2-5 Years
Researching 5-10 Years
Advertising > Google Ads Less than 6 Months
Marketing > CRM > Keap 1-2 Years
WordPress 1-2 Years
Website Development 2-5 Years

Experience highlights

Care & Development Admin Assistant
Apex Social Group, Live-in Developmental Childcare · September/2023 – /
- Efficiently documented arrival orientations and ACD monthly check-ins, ensuring all records were accurate and up-to-date.
- Prepared and managed letters of recommendation, providing personalized and professional support for team members.
- Regularly updated and maintained the Kudos database, contributing to streamlined recognition processes.
- Organized and managed Google Drive, ensuring easy access and efficient storage of company documents.
- Designed and distributed monthly newsletters
Executive Assistant
Serve Funding · February/2023 – Present
- Managed and optimized CRM systems to ensure efficient client relationship management.
- Handled email management, including drafting, scheduling, and responding to client and internal communications.
- Generated leads and facilitated customer engagement through strategic LinkedIn outreach.
Data Curator
Veeva Systems · January/2022 – Present
- Conducted comprehensive web and LinkedIn research to identify key personnel within the life sciences industry.
- Collected and curated detailed data on industry professionals, ensuring accurate and up-to-date information for internal databases.
- Enriched the Link application by integrating LinkedIn URLs and verifying the compliance status of relevant websites.
- Efficiently entered and managed data within the company's database, contributing to the integrity and usability of critical info.
SEO Assistant
Making Online Easy LLC · August/2020 – Present
- Conducted comprehensive website audits to identify SEO improvement opportunities, leading to enhanced site performance and visibility.
- Edited images and created video content to optimize digital media for SEO and marketing campaigns.
- Managed order submission processes and ensured accurate report delivery, contributing to streamlined operations.
- Published targeted Facebook ads and managed Facebook Group membership approvals, enhancing community engagement and lead generation.
Web Research & Data Entry Specialist
TBHI Telehealth.org · February/2019 – Present
- Conducted comprehensive research and gathered data from various websites to support organizational needs.
- Accurately entered and maintained data in Google Sheets, ensuring the integrity and accuracy of information.
- Reviewed and corrected spreadsheets for errors, contributing to data quality and consistency.
- Collaborated effectively with the Supervisor and Executive Director to meet project deadlines and objectives.
- Managed social media postings, enhancing the organization's presence
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