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Susana D.

Customer Service

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have a strong background in hospitality and customer service, with hands-on experience in food and beverage operations, inventory management, team supervision, and daily operations. My experience has strengthened my communication, organization, problem-solving, and time-management skills, especially in fast-paced environments where attention to detail and good customer service are important. I’m also experienced with ERP, POS, and inventory systems, coordinating with suppliers and team members, and handling multiple tasks at the same time. I’m adaptable, dependable, quick to learn new tools, and comfortable working both independently and as part of a team.

Skills & Experience

Skills

Accounting > Financial Accounting > Financial Reporting 1-2 Years
2-5 Years
Data Analysis 1-2 Years
E-Commerce > Amazon > Inventory Management 2-5 Years
Warehouse Operations 2-5 Years

Experience highlights

Stock Clerk & Trainer
Polynesian Cultural Center · May/2025 – Present
Managed 200+ monthly deliveries using LS System with 99%+ accuracy across $380K warehouse. Reduced spoilage by 20%, trained 10+ staff, cut operational errors by 30%.
Compensation & Market Research Analyst
KIIN Global, Inc. · September/2025 – Present
Analyzed employment and compensation data across 17 Latin American countries. Built fully loaded cost models for technology engineers and evaluated currency/exchange-rate impacts on labor costs.
Front Desk Supervisor
The Cabins at Bear River Lodge · September/2024 – Present
Managed 20 weekly check-ins/outs, handled 20+ daily guest inquiries, resolved 5-10 booking conflicts weekly, processed 30 financial transactions using ResNexus and Clover.
Supervisor
Polynesian Cultural Center · April/2022 – Present
Supervised 10-20 employees, managed food/labor costs, maintained 90%+ customer satisfaction, enforced sanitation protocols, trained 5-10 new hires monthly, oversaw LS System operations.
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