Skills
Customer Support > Technical Support
5-10 Years
Marketing > CRM > Salesforce
5-10 Years
Data Analysis
2-5 Years
IT Support Engineer
5-10 Years
Business Analysis
2-5 Years
Experience highlights
Sr Analyst II Business Operations
DXC Technolog
·
April/2020
–
/
Administer and support Salesforce CRM including user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
Develop and maintain custom reports, dashboards, and workflows to enhance business processes and provide actionable insights.
Manage data integrity through regular data audits, de-duplication, and data import/export.
Collaborate with cross-functional teams to gather requirements and deliver Salesforce solutions that meet business nee
Desktop Support Engineer
KBC Technologies (Dubai,UAE)
·
September/2019
–
Present
Diagnose and resolve incidents using documented procedures to perform responsibilities
Reports Analyst
Emerio Philippines, Inc
·
February/2017
–
Present
Performs periodic run and analysis of reports to locate and resolve errors and present findings along with areas where room for improvement is identified.
IT Support Helpdesk
Curo Teknika, Inc.
·
March/2015
–
Present
Provides comprehensive support resources and communications channels to enable real-time incident management and resolution of common I.T issue, from problem identification to request fulfillment and escalation
