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Cient M.

Customer Support Specialist, Appointment Setter, Virtual Assistant

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Support Specialist with 3+ years of experience in insurance and sales campaigns. Skilled in appointment setting, CRM management, and delivering excellent client service. Adept at handling outbound calls, resolving inquiries efficiently, and building positive customer relationships. Passionate about helping businesses grow through reliable support and clear communication.

Skills & Experience

Skills

Marketing > Telemarketing > Outbound Sales 2-5 Years
2-5 Years
Communication Skills 2-5 Years
CRM management 2-5 Years
~Data Entry 2-5 Years
- Customer Service 5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years
Lead Qualification 2-5 Years
Objection Handling 2-5 Years
Cold Calling 2-5 Years
✔️Marketing > Appointment Setting 2-5 Years

Experience highlights

Outbound Sales Representative – Medicare Campaign
Call Connection LLC · October/2025 – Present
Managed outbound calls to connect with prospective clients and generate leads. Followed up with interested prospects, maintained CRM records, and helped move leads through the sales process.
Customer Support Specialist – Insurance Campaign
Virtual Buddy 24/7 · August/2022 – Present
Handled inbound calls, answered questions, gathered client information. Qualified leads, scheduled appointments, maintained accurate call records, and met daily/weekly call volume targets.
Appointment Setter – Appliance Repair
Local Igniter Inc. · March/2022 – Present
Managed appointment scheduling across multiple US time zones. Made outbound calls using Ring Central dialer and cold calls from lead lists. Booked appointments and tracked lead interest levels.
Office Aid I
Zamboanga del Norte Medical Center – Supply Office · September/2020 – Present
Monitored and restocked office supplies and inventory. Supported staff with administrative tasks, prepared budgets and reports, maintained office cleanliness and organization.
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