E-Commerce, Sales, and Executive Virtual Assistant

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

High School Diploma

English proficiency Conversational

Professional Summary

Experienced professional in Customer Service, Sales, Social Media, E-Commerce, and Admin Virtual Assistant industry.

Skills & Experience

Skills

Office & Administration > Customer Service 2-5 Years

Experience highlights

INSIDE SALES ASSOCIATE

VIRTUDESK PH · January/2024 – Present

- Assisted in lead generation efforts for solar panel installations.
- Resolved lead inquiries regarding solar energy solutions.
- Coordinated with solar experts to assist the lead effectively.
- Conducted outbound calls to potential clients, setting appointments for real estate agents.
- Managed and updated CRM systems to track client interactions.
- Provided administrative support for real estate transactions.

SENIOR AGENT

RMS COLLECT PHILS., INC. (an iQor Company) · May/2022 – Present

- Handled customer inquiries and resolved billing concerns regarding their credit card accounts.
- Assisted customers in account management and payment processing.
- Provided high-quality customer service to ensure satisfaction.

ACCOUNT SUPERVISOR

RMS COLLECT PHILS., INC. (an iQor Company) · November/2022 – Present

- Resolved transferred calls from agents who needs further assistance.
- Monitored service requests submitted by the customers to ensure all were resolved on a timely
manner.
- Assisted in policy enforcement and escalations.

PRODUCT READY TRAINER II

CONCENTRIX · December/2021 – Present

- Conducted training sessions for new hires and tenured agents, ensuring knowledge retention.
- Developed training materials and facilitated mock calls and process related activities.
- Assessed employee performance and provided feedback daily.

ADVISOR I, SALES

CONCENTRIX · September/2020 – Present

- Monitor and update tracking numbers of shipments.
- Updates the dealers regarding their order via email and phone.
- Make sure that service requests are updated and organized.

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