Virtual Assistant

Verified

$3/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven professional with over 5 years of experience in conflict resolution, customer communication, and needs assessment.

Skills & Experience

Skills

Customer Support > Sales Support > Credit Repair 6 Months to 1 Year

Customer Support > Sales Support > Flight/Ticket Booking 5-10 Years

Customer Support > Sales Support > Hotel Booking 1-2 Years

Office and Administration > Travel Planning > GDS 5-10 Years

Customer Sevice Representative 5-10 Years

Experience highlights

Sales Specialist

Dyninno · December/2022 – Present

Served as a Sales Agent, specializing in booking flight
tickets for customers while delivering exceptional service
and personalized travel solutions.
• Earned commission for every successful sale,
consistently meeting or exceeding sales targets.
• Provided expert advice on flight options, helping
customers make informed decisions and enhancing their
overall travel experience.

Sales and Retention Specialist

Nations Info Corp · February/2022 – Present

Specialized in sales retention for real estate and credit
repair accounts, focusing on maintaining client
relationships and minimizing churn.
• Engaged with customers to address concerns, offer
tailored solutions, and promote continued service usage,
ensuring high customer satisfaction and loyalty.
• Collaborated with sales teams to enhance retention
strategies and maximize account renewal opportunities
within the real estate and credit repair sectors.

Support Ambassador

Teledirect · October/2020 – Present

Managed Airbnb customer support for both guests and hosts, addressing inquiries related to profile setup, listing creation, and general platform navigation. Facilitated conflict resolution between guests and hosts, handling issues such as booking discrepancies, accuracy concerns, amenities, review disputes, and cleanliness concerns. Supported customers across multiple channels, including inbound and outbound calls, live chat, messaging, and email, maintaining high level of customer satisfaction.

Fraud Specialist

Concentrix · August/2019 – Present

Worked within the Fraud Department for American Express, investigating and creating fraud cases related to fraudulent charges. Processed card replacements and managed fraud claims to ensure timely resolution and security for affected customers. Assessed applications for potential fraud and handled identity theft cases, safeguarding customer accounts and mitigating financial risk. Collaborated with cross-functional teams to enhance fraud detection processes.

Travel Counselor

EXL Inc. · November/2018 – Present

Managed travel itineraries for corporate
clients of American Express Global Business
Travel, providing personalized support for all
aspects of business travel.
• Coordinated and booked flights, hotel
accommodations, car rentals, limousines,
and rail services to ensure seamless and
efficient travel experiences.
• Utilized Amadeus and Apollo Global
Distribution Systems (GDS) to streamline the
booking process and deliver accurate, timely
travel arrangements.

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