Admin Assistant | Customer Support

Verified

$15/hr

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Outline

Looking for Part-Time work (4 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a detail-oriented Admin Assistant and Customer Support professional with a proven track record of supporting executive leadership and delivering exceptional client service across a wide range of general industries.

With experience serving as an Executive Assistant to C-level management, I excel at streamlining administrative workflows, coordinating communications, and implementing efficient operational systems using tools like GoHighLevel, Notion, and Google Workspace.

In my customer support capacities, I specialize in handling complex subscription inquiries, managing high-level client communications, and preparing detailed dispute and chargeback documentation for major payment processors including Visa, Stripe, and American Express. I am highly adaptable, proactive, and focused on providing seamless, organized support that elevates both the team's efficiency and the customer's overall experience.

Skills & Experience

Skills

Customer Service Representative 10+ Years

Accounting > Claims Processing 1-2 Years

Office and Administration > Quality Assurance 5-10 Years

1-2 Years

~Data Entry 5-10 Years

CRM Systems 5-10 Years

Problem Resolution 10+ Years

Customer service > Sales Representative > Customer Support 10+ Years

Customer Support > Chat Support >Technical Support 5-10 Years

Customer Support > Email & Chat Support 10+ Years

Customer Support > Claims Handling > Virtual Assistance 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Documentation & Compliance 5-10 Years

SEO Keyword Research Content Writing On-Page SEO SEO Content Optimization 6 Months to 1 Year

*Administrative Support - 5-10 Years

Experience highlights

Customer Support Specialist

Walter Writes AI · April/2025 – Present

Handled customer inquiries via email and chat with empathy and timeliness. Troubleshot product issues and resolved cases on first contact, minimizing escalations.

Back Office Support Specialist

Compass / ZeroNet · October/2023 – Present

Managed end-to-end service provisioning for 50+ clients monthly with average response times under 2 hours. Identified bottlenecks and implemented process improvements.

Virtual Assistant

KA Robinson Holdings · June/2023 – Present

Managed guest inquiries, bookings, and resolutions for short-term rentals. Handled calendar management, invoicing, and maintained CRM database of 200+ contacts.

Data Entry Specialist

Pure Rentals · March/2023 – Present

Migrated 500+ property listings to new platform within 8 weeks. Applied systematic verification to ensure data accuracy and coordinated with IT on transfer issues.

Remote IT Support Specialist

Johnson & Johnson · March/2022 – Present

Provided technical support for 20+ corporate webinars monthly. Conducted pre-event AV setup, screen sharing, and platform troubleshooting for large audiences.

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