Virtual Assistant/Customer Service Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Experienced CSR with 14 years in customer service. Skilled in communication, problem-solving, and delivering excellent customer experiences.

Skills & Experience

Skills

Customer Service Representative 10+ Years

Inbound Sales & Lead Conversion 10+ Years

Experience highlights

Senior Customer Service Representative

IQOR · November/2011 – Present

Senior CSR at IQOR for 14 years. Handled inbound calls, technical issues, and customer escalations for international accounts. Maintained high CSAT and QA scores while meeting all KPIs. Experienced in training new hires and supporting team operations. Proficient in CRM tools, MS Office, and fast-paced BPO environments.

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