Customer service representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated Customer Service Professional with 15 years of experience in the Business Process Outsourcing (BPO) industry specializing in Billing operations and dispute resolution. Proven expertise in handling diverse customer interactions across voice and email support. Skilled at resolving complex issues, improving customer satisfaction, and contributing to operational efficiency.

Skills & Experience

Skills

Microsoft - Excel, Word, Power Point 5-10 Years

Slack & Communication Tools 2-5 Years

Salesforce (CRM) 5-10 Years

Experience highlights

Customer Service Representative

Concentrix Philippines · February/2011 – Present

• Managed inbound customer concerns over the phone regarding billing issues
• Resolved billing discrepancies to reduce customer callbacks
• Focus on first call resolution to hit Customer satisfaction metrics
• Assist customers in product-related concerns and increased sales
• Maintained detailed documentation of customer interactions to support operational accuracy.

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