Quality Analyst

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A Quality Analyst with more than seven years of experience in quality assurance, content operations, data analysis, and process improvement. Throughout my career, I have developed expertise in conducting quality audits, performing root cause analysis, identifying operational risks, and providing actionable recommendations that support business objectives.

Skills & Experience

Skills

Process improvement 2-5 Years

Data Analysis 2-5 Years

Root cause analysis 2-5 Years

Microsoft - Excel, Word, Power Point 5-10 Years

Quality Assurance (QA) 2-5 Years

Stakeholder & Client Communication 2-5 Years

Experience highlights

HR Manager

High Speed Internet Support Inc. · March/2024 – Present

• Managed end-to-end recruitment, onboarding, employee relations, and offboarding
activities.
• Developed and implemented HR policies aligned with business objectives.
• Led employee engagement and retention initiatives.
Supported performance management and employee development programs.

Billing Specialist

Macrotech USA · January/2023 – Present

• Managed invoice processing, billing reconciliation, and payment monitoring.
• Maintained accurate financial records and documentation.
• Collaborated with clients and internal teams to resolve billing concerns.

Quality Analyst

RELX Reed Elsevier · December/2022 – /

• Conduct quality audits and compliance reviews across multiple operational workflows.
• Analyze quality trends and perform root cause analysis to identify opportunities for improvement.
• Develop reports and presentations that provide stakeholders with actionable quality insights.
• Support continuous improvement initiatives through data-driven recommendations.
• Collaborate with cross-functional teams to enhance operational performance and quality standards.

Content Editor

RELX Reed Elsevier · April/2019 – Present

• Reviewed and edited legal and statutory content for accuracy and completeness.
• Prepared case notes, amendment notes, and editor annotations.
• Coordinated with subject matter experts and stakeholders to ensure content quality.

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