Business Process Analyst | Operations Support | Excel & Google Sheets

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$10/hr

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Outline

Looking for Part-Time work (25 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Business Process Analyst specializing in workflow mapping, SOP creation, and process optimization. I turn complex operations into clear, efficient, automation-ready systems using tools like Lucidchart, Visio, Visual Paradigm, Power BI, and Google Sheets.

Skills & Experience

Experience highlights

Business Process Analyst

Aboitiz Power Corporation · May/2022 – /

✓ Designed and maintained Power BI dashboards to enhance visibility of key operational metrics and support data-driven decision-making.
✓ Documented and implemented Standard Operating Procedures (SOPs) to ensure consistency and compliance across teams.
✓ Developed and rolled out process improvements that streamlined workflows, increased efficiency, and improved data accuracy across multiple departments.

Technical Support Representative

Sykes Asia, Inc · June/2020 – Present

✓ Delivered end-user support by troubleshooting system and connectivity issues.
✓ Documented and escalated recurring issues to improve long-term service quality.
✓ Provided technical guidance and ensured customer satisfaction through effective
communication.

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